Frequently Asked Questions
At The Benjamin, we want to make your stay as seamless as possible. Let us help answer any questions you might have before, during or after you stay with these Frequently Asked Questions:
What time can I check-in and check-out?
Check-in time is 3PM, check-out is at 12PM.
What’s the hotel’s reservation cancellation policy?
Hotel cancellation policies vary based upon rate – contact us for more information.
Is there Wi-Fi access at The Benjamin?
Yes – we want our guests to stay connected. Wi-Fi is available in the lobby and Private Guest Lounge, and access to in-room Wi-Fi is included as part of the Hotel Facilities Fee.
Does The Benjamin have a restaurant? Is there room service available?
Chef Geoffrey Zakarian brings incredible dining to The Benjamin with his signature restaurant The National. It’s considered a modernized French bistro, noted as one of The New York Times’ 50 favorite New York restaurants. Zakarian’s cuisine is fresh and accessible, concentrating on American ingredients prepared with French technique. The National is located in the lobby of The Benjamin, serving breakfast, lunch, dinner, and weekend brunch.
Room service is available for delivery through The National from 6AM to midnight.
What is The Benjamin’s smoking policy?
The Benjamin is a smoke-free environment. Smoking in your room will result in a $250 cleaning fee.
Does The Benjamin offer business services?
Yes -- located on the 2nd floor, our intimate 24-hour lounge is a quiet, residentially-inspired space to meet with friends or clients. It also offers individual workstations with computers and printers should you need them during your stay.
Are there fitness centers at The Benjamin?
Our 24-hour fitness center is located on the 3rd floor of our Midtown East boutique hotel. Through our partnership with Technogym, the Italian equipment designer and official Olympics supplier, we provide treadmills, elliptical trainers, stair climbers, exercise bikes, yoga mats and free weights for guest use. Hand towels, water and earphones are also provided, and the men’s and women’s locker rooms each offer a steam room and shower area.
The Benjamin has also partnered with SIN Workouts to offer guests a luxury fitness experience tailored to their individual goals, workout routines, and interests while traveling.
Can I bring my pet?
Named one of the top three pet-friendly hotels by readers of 10Best.com (a division of USA Today Travel), The Benjamin offers a superior pet program. goodDOG by The Benjamin was created in partnership with BarkBox, the New York-based monthly subscription pet treat curator. Designed to treat dogs with the same service that their masters receive, the program features an assortment of welcome amenities, an in-room pet mini bar, pet beds, and more. It also includes a $10 donation to our charity partner, Animal League.
Is there a limit to how long I can stay at The Benjamin?
Not at all – The Benjamin welcomes guests to stay for as long as they like.
What is the “Hotel Facilities Fee” included on my bill?
Our Hotel Facilities Fee is $35 plus tax per room, per night and provides you with the following amenities:
- $10 daily credit toward Geoffrey Zakarian’s The National Bar & Dining Rooms (1)
- Wireless Internet on all of your devices throughout your stay
- 24/7 access to our state-of-the-art fitness center outfitted by Technogym
- In-room artisanal coffee and tea offerings
- Unlimited business services including printing
- 24/7 access to our private Residence Lounge
- Unlimited local and domestic long distance calls
- Access to our Les Clef D’Or Concierge services
- Package handling and storage two (2) days prior and during your stay
Facility fee include handling and holding up to three (3) packages (0-5lb).
Charges apply for additional packages based on weight and quantities.
(1) Must be redeemed daily. Cannot roll over.
(2) Limited to 0-5lb up to three packages. Additional fee for more packages
*Hotel Facilities Fee is exclusive of service gratuities
Where can I learn about The Benjamin’s special offers and promotions?
The Benjamin offers a wide variety of seasonal and hotel-based promotions and special offers, which are updated regularly -- visit the Special Offers page to learn more.
What is the Winks’ Kidzzz Club?
The Winks' Kidzzz Club is a complimentary children's program created to educate our youngest guests on the importance of sleep. The Benjamin provides children age two to 10 with a child-sized pillow and bathrobe, a library of family bedtime books, and an official Winks' Kidzzz Club Sleep Certificate awarded at check-out. Winks the Owl dolls are available for purchase.
What is the Rest & Renew program?
From a top ten pillow selection categorized by sleep position to bedtime snacks under 200 calories from Chef Geoffrey Zakarian’s The National, our Rest & Renew Menu presents our best sleep solutions curated by The Benjamin’s Sleep Consultant Dr. Rebecca Robbins. There menu is on the bedside table of each room and suite.
Is there a spa at The Benjamin?
Yes, the Federico Hair & Spa is known for their work coiffing the hair of runway models for Fendi, Valentino, Armani and Oscar de la Renta. This European-style salon is outfitted with six stylist chairs, a pedicure chair, a manicure station, a waxing room and a makeup styling area. Guests can also schedule deep tissue, stone, and Swedish massages. Salon hours are 9 AM to 7 PM, but guests can get 24-hour in-room salon services as well.
Do the hotels offer valet services?
Valet Parking is $65 per 24-hour period for cars, $70 for SUVs and minivans. In-and-out privileges are not included.
What should I do and see during my stay?
Check out The Drawing Room Blog for more information about some of the best local events and attractions you won’t want to miss during your stay.
General Reservations: 1.866.222.2365
Address: 125 East 50th Street, New York NY 10022
Front Desk: 212.751.5710