Frequently Asked Questions
Sonesta Hotels of New York takes our corporate responsibility seriously. That’s one reason we are pleased to be a part of the “Hospitality for Hope” and “Safe Stay” initiatives recently launched by the national hotel industry to provide hope and enhanced cleaning hotel practices and workplace protocols to meet the challenges presented by COVID-19. Learn more.
Check-in time is 4PM, check-out is at 11AM.
Hotel cancellation policies vary based upon rate – contact us for more information.
Yes – we want our guests to stay connected. Wi-Fi is available in the lobby and Private Guest Lounge, and access to in-room Wi-Fi is included as part of the Hotel Facilities Fee.
The Benjamin is a smoke-free environment. Smoking in your room will result in a $250 cleaning fee.
Yes — located on the 2nd floor, our intimate 24-hour lounge is a quiet, residentially-inspired space to meet with friends or clients. It also offers individual workstations with computers and printers should you need them during your stay.
Our 24-hour fitness center is located on the 3rd floor of our Midtown East boutique hotel. Through our partnership with Technogym, the Italian equipment designer and official Olympics supplier, we provide treadmills, elliptical trainers, exercise bikes, a Peloton bike, yoga mats and free weights for guest use. Hand towels, water and earphones are also provided, and the men’s and women’s locker rooms each offer a steam room and shower area.
Make Traveling with Pets Simple
When you and your pet check in, we’ll greet you with a PAWS Welcome Letter and complimentary dog treats. Plus, we’ll have your room ready with a water dish, feeding bowl, waterproof mat. Pamper your pet with the addition of a cozy pet bed at The Benjamin Royal Sonesta.
When planning to stay at The Benjamin Royal Sonesta with your pet, please inform the reservation agent or front desk.
Our Pet Policy:
All Sonesta hotels are pet-friendly and welcome well-mannered pets, with no breed or weight restrictions. Up to two pets are permitted per room or suite.
At The Benjamin Royal Sonesta, a minimum fee of $75 per stay applies.
Check out Sonesta’s PAWS (Pets Are Welcome at Sonesta) program for more details.
Our Hotel Facilities Fee is $42 plus tax per room, per night and provides you with the following amenities:
- $10 daily cupboard credit*
- Wireless internet access for all of your devices
- Unlimited local/long-distance calls (not available for International calls)
- Access to state-of-the-art fitness center
- One-time $15 laundry credit for your stay
*Must be redeemed daily. Cannot roll over
The Benjamin offers a wide variety of seasonal and hotel-based promotions and special offers, which are updated regularly — visit the Special Offers page to learn more.
From a top ten pillow selection categorized by sleep position, our Rest & Renew Menu presents our best sleep solutions curated by The Benjamin’s Sleep Consultant Dr. Rebecca Robbins. There menu is on the bedside table of each room and suite.
Valet Parking is $65 per 24-hour period for cars, $75 for SUVs and minivans. In-and-out privileges are not included.
Check out The Benjamin Blog for more information about some of the best local events and attractions you won’t want to miss during your stay.